Privacy policy

Last updated: August 30, 2026

THELBVAULT operates this online store and website, including the related information, content, features, products, and services provided through it (the “Services”). Our store is powered by Shopify, which enables us to provide the Services to you.

This Privacy Policy explains how THELBVAULT collects, uses, and shares personal information when you visit our website, place an order, communicate with us, or otherwise use our Services.

By using the Services, you acknowledge that you have read and understood this Privacy Policy.

Personal Information We Collect

Depending on how you interact with THELBVAULT, we may collect the following information:

Contact information, including your name, email address, phone number, billing address, and delivery address.
Order and transaction information, including the products you purchase, exchange, or cancel, your order history, selected payment method, and related order or transaction details.
Communications, including information you provide when contacting THELBVAULT regarding an order, product, delivery, exchange, or other inquiry.
Device information, including your browser, device type, IP address, network connection, and similar technical information.
Usage information, including information about how you browse, interact with, and use our website.

THELBVAULT currently accepts Cash on Delivery (COD) only. We do not directly collect or process credit card or debit card details through our website.

How We Collect Personal Information

We may collect personal information:

Directly from you when you place an order, provide delivery details, or contact us.
Automatically when you visit or interact with our website, including through cookies and similar technologies.
From Shopify and service providers that help us operate our website, process orders, provide analytics, prevent fraud, and arrange delivery.
From other third parties where permitted by applicable law.

How We Use Your Personal Information

We may use your personal information to:

Process and fulfill your orders.
Arrange delivery within Lebanon.
Communicate with you regarding your order, delivery, or exchange.
Confirm and manage Cash on Delivery transactions.
Provide customer support.
Maintain and improve our website and Services.
Detect, investigate, and prevent fraud, misuse, or security issues.
Comply with applicable laws, regulations, legal obligations, and lawful requests.
Protect the rights, property, and safety of THELBVAULT, our customers, and others.

THELBVAULT does not currently offer customer accounts through the website.

Marketing

THELBVAULT does not currently enable website marketing email or SMS opt-ins.

We may use analytics and advertising technologies where enabled to understand website activity, improve our Services, and measure the effectiveness of advertising.

You may also encounter THELBVAULT through third-party platforms such as Instagram or TikTok. Your use of those platforms is governed by their respective privacy policies.

How We Share Personal Information

We may share personal information when reasonably necessary to operate THELBVAULT, including with:

Shopify, which hosts and powers our online store.
Delivery and fulfillment providers that require customer contact and delivery information to complete orders.
Technology and service providers that assist with website hosting, analytics, security, fraud prevention, and business operations.
Government authorities, regulators, law enforcement, or other parties where required by applicable law or valid legal process.

We may also disclose information when necessary to protect our rights, enforce our policies, investigate suspected fraud or unlawful activity, or in connection with a business reorganization or transfer.

Relationship With Shopify

Our store is hosted by Shopify. Information submitted through our website may be processed by Shopify and its service providers to enable us to operate our store and provide the Services.

Shopify may process personal information in countries outside Lebanon.

For more information about how Shopify handles personal information, please refer to Shopify’s privacy resources.

Cookies and Similar Technologies

Our website may use cookies and similar technologies provided by Shopify or other service providers.

These technologies may be used to:

Operate essential website functions.
Remember website preferences.
Understand website traffic and performance.
Improve the shopping experience.
Protect the website against fraud and misuse.
Measure advertising performance where applicable.

Your browser may allow you to control or disable certain cookies. Disabling cookies may affect some website functionality.

Third-Party Websites and Platforms

Our Services may contain links to third-party websites or platforms, including social media platforms.

THELBVAULT is not responsible for the privacy, security, content, or practices of third-party websites or platforms. We encourage you to review their privacy policies before providing personal information.

Children's Privacy

The Services are not intended for children under the age of majority applicable in their jurisdiction.

We do not knowingly collect personal information from children where doing so would not be permitted by applicable law.

If you believe a child has provided personal information to us improperly, please contact THELBVAULT so that we can review the request.

Security

We take reasonable measures to protect personal information handled through our Services.

However, no website, internet transmission, or electronic storage system can be guaranteed to be completely secure.

Please avoid sending sensitive or confidential information through unsecured communication channels.

Data Retention

We retain personal information only for as long as reasonably necessary for purposes such as:

Processing and documenting orders.
Managing deliveries and exchanges.
Providing customer support.
Preventing fraud and resolving disputes.
Meeting legal, accounting, or regulatory requirements.

Retention periods may vary depending on the type of information and the reason it was collected.

Your Rights

Depending on applicable law and your circumstances, you may have rights regarding your personal information, including the right to request:

Access to personal information we hold about you.
Correction of inaccurate information.
Deletion of certain personal information.
Information regarding how your personal information is used.
A copy of certain information you have provided to us.

We may need to verify your identity before processing certain requests.

Some information may need to be retained where required for legal, accounting, fraud-prevention, or legitimate business purposes.

International Data Processing

Because our website is powered by Shopify and may use international technology providers, personal information may be stored or processed outside Lebanon.

Where applicable, Shopify and other service providers are responsible for implementing appropriate safeguards for international data processing in accordance with their legal obligations.